How does remote IT-support actually work?
Via secure, encrypted remote sessions and monitoring agents on your systems. Most issues are solved faster remotely than any on-site technician could arrive. You see everything we do on your screen, live.
Are you GDPR-compliant?
Yes. Your data stays on servers in the EU, we sign a data processing agreement (AVV/DPA) with you, and all connections are encrypted. GDPR and NIS2 advisory is part of our security service.
Which languages do you support?
German, English and French, in speech and writing. We work during your local business hours (CET) and are reachable via phone, email, ticket system and WhatsApp Business.
Are we locked into a long contract?
No. Our contracts run monthly and can be cancelled with 30 days notice. We prefer clients who stay because they are happy, not because a contract forces them.
What if we need help on-site?
Over 95% of everyday IT problems are solved remotely. For hardware work we ship pre-configured devices or coordinate a local partner, so you are never left without a solution.